How Big Peach handles your information

Name: Big Peach Turf Care
Price range: $$

Effective August 31, 2026

Big Peach Turf Care ("Big Peach," "we," "us," or "our") provides this website, customer portal, and mobile application for customers, field crew members, and authorized operations employees. This policy explains the information these services handle and how it is used.

Information we handle

Depending on the services and features used, we may handle:

identity and contact information, including name, email address, telephone number, Microsoft account identifiers, and assigned employee role;
customer account, billing statement, recurring plan, quote, service history, announcement, request, and property information;
service addresses, lawn or property identifiers, gate or access instructions, pets, sensitive areas, and other standing property notes;
work-order and route information, including assigned crew member, service date and time, route order, arrival and departure time, service confirmation, exceptions, mileage, and completion status;
service records, including products, quantities or rates, treatment area, weather, wind, temperature, technician notes, and customer acknowledgement;
photographs taken or selected to document a service visit or property condition;
quote inputs, calculations, line items, prices, and customer quote decisions;
customer-submitted treatment, quote, account-correction, and website quote requests; and
technical and security information needed to operate and protect the services, such as timestamps, request correlation identifiers, authentication results, error diagnostics, and network information recorded by our hosting providers.

The current app does not continuously track employee or customer location, access contacts, sell personal information, or serve targeted advertising. The public website may use Microsoft Clarity and Google Analytics to understand visits, traffic sources, interactions, and quote conversions. Opening directions hands the destination to Google Maps or the device browser. Payments are completed through Big Peach's secure hosted payment experience rather than stored directly in the mobile app.

How information is used

We use information to authenticate users; provide the appropriate customer, field, dispatcher, or administrator experience; schedule, route, perform, document, and follow up on services; maintain accounts, properties, billing records, requests, quotes, pricing, inventory, and operational records; communicate about services and account activity; preserve offline field updates until synchronization; protect the services and investigate errors or misuse; and meet contractual, safety, accounting, recordkeeping, and legal obligations.

Information submitted through the website quote form is used to respond to the inquiry and discuss potential services. Do not include sensitive personal or financial information in free-form message fields. We do not use service information for third-party advertising or cross-app tracking.

Service providers and disclosures

Information may be processed by vendors that help us operate these services, including Microsoft Entra ID and Microsoft Entra External ID for authentication, Microsoft Azure and Dataverse for hosting and business records, private Azure Blob Storage for service photographs and customer documents, OpenAI Sites for website hosting, Microsoft Clarity and Google Analytics for website measurement, Expo services for building and delivering native releases, Formspree for support-request delivery, Authorize.net for secure hosted payments, and Google Maps or Google Routes when directions or route optimization are used. These providers process information under their own agreements and privacy commitments.

Google Maps features are governed by the Google Maps Platform Terms of Service and Google Privacy Policy. We may also disclose information when required by law, to protect people or property, investigate fraud or security incidents, or complete a business transaction subject to appropriate protections. We do not sell personal information.

On-device storage and security

The mobile app stores authentication sessions in device-protected secure storage. Field assignments and unsynchronized service updates, which may include visit photographs, can be stored temporarily on the device so field work can continue during a network interruption. Information is transmitted over encrypted HTTPS connections. Service photographs are stored in a private cloud container with access controls and recovery protections.

No system can guarantee absolute security. Users should protect their device and Microsoft account and promptly report suspected unauthorized access.

Retention and your choices

Big Peach retains account, service, billing, quote, route, field-documentation, and support records for as long as reasonably necessary to provide services, maintain accurate business records, resolve disputes, enforce agreements, meet safety and product-application recordkeeping obligations, and comply with applicable law. Temporary on-device synchronization records are removed after successful synchronization or when an authorized user discards them.

To request access, correction, or deletion of eligible personal information, email support@bigpeachlandscaping.com. Some information may be retained when required for legal, accounting, safety, fraud-prevention, or service-record purposes. Customers can also submit an account-correction request in the customer portal or mobile app.

Children's privacy

Big Peach's services are not directed to children under 13, and we do not knowingly collect personal information directly from children through the website, portal, or app.

Changes to this policy

We may update this policy as our services or practices change. We will post the updated policy at this URL and revise its effective date.

Contact

Big Peach Turf Care
Email: support@bigpeachlandscaping.com
Website: bigpeachturf.com